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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

We offer the following shipping methods to ensure your order arrives safely and on time:

  • Standard Shipping: Delivery within 4-7 working days (available across most locations).
  • Express Shipping: Faster delivery within 2-3 working days (available in select locations).

Shipping charges depend on your location and the shipping method chosen. You will be able to choose the shipping option at checkout.


Currently, we only offer domestic shipping within India.
We are planning to expand to international shipping in the future. Stay tuned for updates!

Need Assistance?
📧 Email us: support@kapdaverse.com
📱 WhatsApp us: +91 9974314370

At Kapdaverse, we aim to deliver your orders as quickly as possible. Once your order is confirmed, it usually takes between 4 to 7 working days for delivery, depending on your location.
You will receive email and SMS notifications with tracking details, so you can keep an eye on your package’s journey!

Payment

At Kapdaverse, we offer a variety of secure and convenient payment methods for your shopping experience. You can choose from the following options:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • UPI (Unified Payments Interface)
  • Net Banking
  • Cash on Delivery (COD)
  • Wallets (Paytm, PhonePe, Google Pay, etc.)

All transactions are processed through secure payment gateways, ensuring a safe and hassle-free checkout.

Hindi:
Q: कौन से भुगतान तरीके स्वीकार किए जाते हैं?
Kapdaverse पर हम आपके शॉपिंग अनुभव के लिए कई सुरक्षित और सुविधाजनक भुगतान विकल्प प्रदान करते हैं। आप निम्नलिखित विकल्पों में से किसी का भी चयन कर सकते हैं:

  • क्रेडिट/डेबिट कार्ड (Visa, MasterCard, आदि)
  • UPI (Unified Payments Interface)
  • नेट बैंकिंग
  • कैश ऑन डिलीवरी (COD)
  • वॉलेट्स (Paytm, PhonePe, Google Pay, आदि)

सभी लेन-देन सुरक्षित भुगतान गेटवे के माध्यम से प्रोसेस किए जाते हैं, ताकि आपका चेकआउट सुरक्षित और सरल हो।

At Kapdaverse, your security is our top priority.
Here’s how we protect you:

🛡️ Safe Shopping with SSL Encryption:

We use the latest SSL encryption technology to ensure your personal and payment details are fully secure during the transaction.

💳 Secure Payment Gateways:

All payments are processed through secure payment gateways that are trusted globally, ensuring your information stays safe.

🛡️ Privacy Protection:

We never share your personal information with third parties without your consent. Your data stays safe with us.

Peace of Mind While Shopping:

Shop confidently and securely with Kapdaverse, knowing that we’ve got you covered.

Need Help?
📧 Email us: support@kapdaverse.com
📱 WhatsApp us: +91 9974314370

Order & Returns

Placing an order at Kapdaverse is quick and easy! Just follow these steps:

  1. Browse our Collection – Go to our product page and choose the T-shirt you want.
  2. Select Size & Quantity – Pick the size and quantity you prefer.
  3. Add to Cart – Click the "Add to Cart" button to add your items.
  4. Proceed to Checkout – Click on the cart icon to review your items and proceed.
  5. Enter Shipping Details – Provide your name, address, contact information, and email (for order updates).
  6. Payment – Choose your preferred payment method (Credit/Debit Card, UPI, Cash on Delivery).
  7. Confirm Order – Once the payment is confirmed, your order will be processed and you’ll receive an order confirmation email.

It’s that simple! 🎉

Hindi:
Q: मैं ऑर्डर कैसे कर सकता/सकती हूँ?
Kapdaverse पर ऑर्डर करना बहुत आसान है! बस ये स्टेप्स फॉलो करें:

  1. हमारे कलेक्शन को ब्राउज़ करें – प्रोडक्ट पेज पर जाएं और वह T-shirt चुनें जो आपको पसंद हो।
  2. साइज़ और क्वांटिटी चुनें – अपनी पसंदीदा साइज़ और क्वांटिटी का चयन करें।
  3. कार्ट में डालें – "Add to Cart" बटन पर क्लिक करके आइटम्स को कार्ट में डालें।
  4. चेकआउट पर जाएं – कार्ट आइकन पर क्लिक करें और अपनी आइटम्स को रिव्यू करके चेकआउट करें।
  5. शिपिंग डिटेल्स भरें – अपना नाम, पता, संपर्क जानकारी, और ईमेल (ऑर्डर अपडेट्स के लिए) भरें।
  6. भुगतान करें – अपनी पसंदीदा भुगतान विधि (क्रेडिट/डेबिट कार्ड, UPI, कैश ऑन डिलीवरी) चुनें।
  7. ऑर्डर कंफर्म करें – एक बार भुगतान कंफर्म होने पर, आपका ऑर्डर प्रोसेस हो जाएगा और आपको एक ऑर्डर कंफर्मेशन ईमेल मिलेगा।

इतना आसान है! 🎉


Web Page Layout Block:

How to Place an Order at Kapdaverse:

  1. Browse our Collection – Explore our trendy T-shirts.
  2. Select Size & Quantity – Choose the size and quantity you want.
  3. Add to Cart – Click “Add to Cart” to proceed.
  4. Checkout – Review your items and provide your shipping details.
  5. Payment – Select your payment option (Card, UPI, COD).
  6. Order Confirmation – Receive a confirmation email once your order is processed.

Need Help?
📧 Email us: support@kapdaverse.com
📱 WhatsApp us: +91 9974314370

Order Changes & Cancellations
Once you’ve placed your order, we aim to process it quickly, so you can only cancel or change your order within 2 hours of placing it.
Contact us immediately at:
📧 support@kapdaverse.com
📱 WhatsApp: +91 9974314370
After 2 hours, your order may already be on its way to being packed or shipped. However, we’ll try to accommodate any last-minute requests.

🧾 No Account? No Problem!

At Kapdaverse, you can easily place an order without creating an account. Just follow these simple steps to checkout:

  • Full Name

  • Mobile Number

  • Delivery Address

  • Email (required for order updates and tracking)


🔐 Why Create an Account?

While creating an account is optional, it offers these benefits:

Faster Checkout for Future Orders
Easier Order Tracking
Quick Returns & Exchanges
Exclusive Offers & Updates


🛒 Whether you're a guest or a member, your shopping experience at Kapdaverse will always be smooth and secure.

Need Help?
📞 WhatsApp us at +91 9974314370
📧 Email: support@kapdaverse.com

  1. Visit our Track Order Page:
    Go to kapdaverse.com/track-order (update with actual link)
  2. Enter Order Details:
    • Order ID (e.g., #KPD1234)
    • Registered Email or Mobile Number
  3. Click on 'Track Now'
    You'll instantly see your order's current location and estimated delivery time.

📬 Shipping Updates:

  • You’ll receive order status updates via SMS and Email.
  • Once shipped, a tracking link will be sent to your registered contact details.

❓Need Help Tracking?

If you're having trouble or haven't received tracking info:


⏱️ Delivery Time:

Most orders are delivered within 4–7 working days.
Delay? Contact us—we’re happy to assist!

Return & Exchange Policy

At Kapdaverse, your satisfaction is our priority!
If you’re not fully happy with your order, don’t worry—we’ve got you covered.

🕒 Return Window:
You can return or exchange products within 7 days of delivery.

📦 Return Conditions:

  • Item must be unused, unwashed, and in original condition
  • Tags and packaging must be intact
  • Damaged or wrong items must be reported within 48 hours of delivery

🔁 How to Initiate a Return/Exchange:

  1. Go to our Return Center on kapdaverse.com
  2. Enter your order details
  3. Choose whether you want a refund or exchange
  4. Our team will verify and schedule a pickup

💸 Refund Policy:

  • Refunds are processed within 5–7 business days after we receive and inspect the product
  • Refunds will be made to your original payment method
  • For COD orders, refund will be done via bank transfer or UPI

📦 Exchange Option:

  • You can exchange the product for a different size or design (if available)
  • Only one free exchange per order is allowed

❌ Non-Returnable Items:

  • Customized or sale items
  • Products showing signs of use

Need Help?
Email us at support@kapdaverse.com or WhatsApp us at +91 9974314370

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